Laurel Property Services

Effective Date: 01/01/2026
 

1. Introduction

Laurel Property Services (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services as a homeowner, landlord, or business client within the United Kingdom.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, title

• Contact Data: Address, email address, phone number

• Property Information: Details about your property relevant to the services provided

• Financial Data: Payment details (where applicable)

• Communication Data: Records of correspondence and enquiries
   

3. How We Collect Your Data

We collect data in the following ways:

• When you contact us via phone, email, or website

• When you request a quote or service

• During consultations and site visits

• Through ongoing communication during a project
   

4. How We Use Your Information

We use your personal data to:

• Provide and manage our property services

• Respond to enquiries and provide quotes

• Communicate throughout your project

• Process payments and maintain records

• Improve our services and customer experience

• Comply with legal obligations
   

5. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to fulfil our obligations when providing services

• Legitimate interests – to operate and improve our business

• Legal obligation – to comply with applicable laws and regulations

• Consent – where required (e.g. marketing communications)
   

6. Data Sharing

We do not sell your personal data. We may share your information with:

• Trusted contractors or suppliers involved in your project

• Professional advisors (e.g. accountants)

• Regulatory authorities where required by law

All third parties are required to respect the security of your personal data.
 

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
 

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
 

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Request transfer of your data

• Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.
 

10. Cookies and Website Data

If you use our website, we may collect limited data through cookies to improve user experience. You can control cookie preferences through your browser settings.
 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.
 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
 

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Laurel Property Services

Email: info@laurelpropertyservices.co.uk